FreeGuide Frequently Asked Questions

Here are some answers to some common questions.

Please ContactUs if you have a question that is not answered here, or add to this page if you have answers (contact us to get the password).

Troubleshooting

• In the UK I see "failed to fetch supplement" when I download
• I see "Permission denied" when I run the grabber
• I got an "Execution Error" message. What is wrong?
• I see an error message "XMLTV requires a Date::Manip timezone of +0000 to work properly." - how can I fix it?
• When I download I get "Bad entry seen in RT channels.dat"
• FreeGuide used to work, but now it's stopped. What is wrong?
• FreeGuide freezes during downloads. How can I fix it?
• FreeGuide is running out of memory - what should I do?
• I get this message: "Error executing grabber: Invalid byte 2 of 2-byte UTF-8 sequence."
• I can't see the channels I expected - what should I do?
• Something is going wrong - how can I help to diagnose the problem?
• How do I run the XMLTV download manually?
• "Choose Channels" is not working - what should I do?
• What version of Java does FreeGuide use?
• Downloading fails with something like 'Unhandled Exception' or XMLTV crashes
• Can I use FreeGuide from behind a proxy server?
• I've downloaded the listings but FreeGuide says some are still missing! What's happening?
• FreeGuide doesn't list the look-and-feel I installed - how do I use it?
• The time seems to be wrong - how can I fix it?

Customising

• How do I use a different XMLTV grabber?
• How do I change the order in which channels are listed?
• How do I use a later version of XMLTV with FreeGuide?
• How can I make FreeGuide download more than 1 weeks' XMLTV listings at a time?
• I run Linux: how can I setup a cron job to have FreeGuide retrieve listings?
• How do I use a listings grabber that is not part of the XMLTV project? (E.g. for French or Australian listings.)
• How do I change my GTK theme?
• How do I turn off the automatic upgrade check?
• How do I set icons for channels?
• How can I change the FreeGuide icon in Unity?

Uninstalling

• How do I completely uninstall FreeGuide on Windows?
• How do I completely uninstall FreeGuide on Linux?