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Running FreeGuide for the first time

If you followed the installation instructions for your platform, but you get an error message when you run FreeGuide, please ContactUs and we'll try to help.

The first time you run FreeGuide it asks you some questions:

... and then asks whether you want to choose your channels. You should normally leave this option ticked:

and then answer various questions, and choose the channels you want:

If all has gone well, FreeGuide will know what channels you want, but won't be able to show any programmes because you haven't downloaded them yet. It will ask you whether you want to go to the download screen. Connect to the Internet, and click Yes:

Cross your fingers and wait. If all is well, the listings should eventually download (it can take some time):

... and you can start using FreeGuide:

If you have problems have a look at the FAQ, and ContactUs if that doesn't help.